Project Role: Technology Support Engineer

Project Role Description: Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills: Microsoft Intune

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Role Summary:

The MDM Engineer will lead the design, deployment, and support of mobile device and application management services across a global user base of 65,000. This role ensures secure, compliant, and optimized mobile experiences using Microsoft Intune and JamF, while aligning with enterprise policies and release governance. Your typical day will involve working on cloud application solutions, collaborating with cross-functional teams, and ensuring the successful deployment of cloud infrastructure and platforms.

Key Responsibilities:

• MDM/MAM Operations

• Provide MDM and MAM support services using tools (Intune, JamF).

• Add/delete users from mobile services and manage device enrollment.

• Enforce IT policies such as remote wipe, password lock, and policy reapplication.

• Manage break-fix support for Aon-owned mobile devices and associated OS/applications.

• Application & Security Management

• Roll out mobile applications using MAM and MDM platforms.

• Coordinate with engineering, business units, and vendors to resolve release defects.

• Deploy and validate security updates and patches across mobile platforms.

• Perform detailed troubleshooting and RCA coordination with OEM vendors.

• Change & Release Management

• Support release cycles by testing use cases for changes and product updates.

• Document all changes related to mobile infrastructure and maintain SOPs.

• Collaborate with third-party carriers for device-level technical support.

• Provide monthly reports on MDM/MAM coverage, issues, and optimization recommendations.

• Governance & Compliance

• Ensure compliance with mobile device protection standards and enterprise security policies.

• Monitor device health, performance, and usage trends.

• Maintain audit logs and enforce encryption, conditional access, and app protection policies.

• Coordinate with Info Sec and Service Now teams for policy enforcement and incident resolution.

• Required Skills & Experience

• 7+ years of experience in mobile device engineering and endpoint management.

• Hands-on expertise in:

• Microsoft Intune (including App Protection Policies)

  • JamF Pro for macOS/iOS device management
  • Mobile Application Management (MAM)
  • Apple Business Manager, Android Zero-Touch Enrollment
  • Conditional Access, Remote Wipe, Lost Mode, Passcode Reset

• Strong troubleshooting skills across iOS, Android, and macOS platforms.

• Experience with Service Now, CMDB, and ticketing workflows.

• Familiarity with enterprise mobility architecture and Zero Trust principles 4 .

• Process Knowledge

• Proven experience in:

• Change Management (ITIL-based)

  • Release Management
  • Configuration and Inventory Management
  • SLA adherence and proactive monitoring 2 .

• Certifications (Preferred)

• Microsoft Certified: Endpoint Administrator

• JamF Certified Tech / Admin

• ITIL Foundation Certification

• CompTIA Mobility+

• Apple Certified Support Professional (ACSP)

• Android Enterprise Certified Professional

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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