Role: Pega Lead Business Architect

Locations: Birmingham

Level: 8 - Associate Manager

Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history, typically including no periods of 30 consecutive days or more spent outside of the UK.
The above information relates to a specific client requirement

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

As a team:

As a Pega Lead Business Architect (LBA), you are a thought leader and strategic partner responsible for driving business transformation using the Pega Platform™. You act as the critical bridge between business stakeholders and technical delivery teams, ensuring that business objectives are translated into well‑designed, scalable, and outcome‑driven Pega solutions.

You bring deep insight into business processes, customer journeys, and organisational goals, combined with a strong understanding of Pega’s out‑of‑the‑box capabilities. Through analysis, process design, alignment, and continuous education, you guide stakeholders to rethink how work is done and enable them to realise measurable business value from their Pega investments.

As a member of our team, you will have the opportunity to:

• Understand and document business needs, objectives, customer journeys, and end‑to‑end processes using Pega Blueprint or similar tools

• Analyse current‑state workflows to identify gaps, bottlenecks, inefficiencies, and manual workarounds.

• Identify root causes of process issues and assess their impact on business outcomes.

• Determine common functionality and reuse opportunities across processes.

• Redesign workflows using Pega Platform out‑of‑the‑box capabilities to simplify and optimise business processes.

• Remove unnecessary steps and streamline stages and hand‑offs.

• Automate repetitive activities to improve efficiency and consistency.

• Intelligently route and prioritise work to the right users to improve focus and responsiveness.

• Improve collaboration and transparency for internal users and external customers.

• Consolidate data and information to enable faster, more accurate decision‑making.

We are looking for experience in the following skills:

• Pega Certified Business Architect (PCBA) – Pega Platform ’24 or ’25.

• 6–8 years of experience working as a Lead Business Architect on Pega‑driven transformation initiatives.

• Proven track record of delivering business transformation using Pega BPM solutions.

• Strong expertise in business process analysis, workflow design, and requirements definition.

• Excellent analytical, problem‑solving, facilitation, and communication skills.

• Experience working in Agile / Scrum or Kanban delivery environments.

• Ability to collaborate effectively with both business stakeholders and technical teams.

• Experience in financial services, insurance, healthcare, or other regulated industries.

• Knowledge of Pega case management and integrations.

• Experience mentoring junior Business Architects.

• Strong stakeholder management and facilitation skills across senior business audiences.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

Closing date for this role is 28/03/26

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.