Job Title: Service Now Technical Architect

• Senior Manager

Location: London

Level: Senior Manager

Salary: Competitive Salary & Package (Dependent on Experience)

As a team:

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

The Accenture Service Now Business Group’s platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of AI to businesses and the Service Now Business Group already have an impressive list of clients who are realising the value of AI and GenAI with Service Now to transform their business.

We are looking for talented, entrepreneurial technical talent to work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining Service Now partner in the ecosystem.

You Are:

• A senior Technical Architect with the Service Now Business Group you are an experienced innovator of solutions with Service Now.

• You can understand business challenges and architect system solutions with Service Now.

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.

• You are a continuous learner, taking advantage of new learning opportunities including willingness to undertake new certifications such as Certified Master Architect.

• As a member of the Service Now Business Group you will have access to our robust training and certification opportunities.

• Able to identify opportunities to provide additional value to our clients and to work internally with the Service Now account teams to progress.

• Technical Architects can expect to manage and lead teams of Service Now Developers in a technical management and mentorship capacity.

• Strong background working with Enterprise Software companies and/or Consulting companies.

We are looking for experience in the following skills:

• Expert knowledge and experience working with Service Now in Development & Technical Architecture capacity.

• Certified Technical Architect and ambition to do Certified Master Architect if not completed already

• Minimum of 5 years leading teams of Service Now Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews.

• Minimum 5+ Service Now CIS certifications

• Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)

• Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience

• Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services

• Experience integrating Service Now with Cloud Infrastructure (e.g AWS, Azure, GCP)

Nice to have:

• Cloud migration experience

• GenAI experience

• ITILv4 or equivalent Certified

• SC clearance is desirable, or the ability to obtain SC clearance is required.

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 30 days of vacation per year, private medical insurance and three days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role to deliver the first-class services we are known for.

Closing Date for Applications: 28/02/2026

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

We are looking for experience in the following skills:

• Expert knowledge and experience working with Service Now in Development & Technical Architecture capacity.

• Certified Technical Architect and ambition to do Certified Master Architect if not completed already

• Minimum of 5 years leading teams of Service Now Developers as a technical manager and mentor by implementing quality standards such as code and architectural reviews.

• Minimum 5+ Service Now CIS certifications

• Experience 3 product lines outside of ITSM (e.g. ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.)

• Experience of operating in a Technical Design Authority mode and demonstrable trusted advisor experience

• Ability to demonstrate advanced scripting and integration skills – JavaScript, SQL, API Web Services

• Experience integrating Service Now with Cloud Infrastructure (e.g AWS, Azure, GCP)

Nice to have:

• Cloud migration experience

• GenAI experience

• ITILv4 or equivalent Certified

• SC clearance is desirable, or the ability to obtain SC clearance is required.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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