Project Role: Infra Tech Support Practitioner

Project Role Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills: DevOps

Good to have skills: Python (Programming Language), Ansible on Microsoft Azure, Angular

Minimum 7.5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, collaborating with various teams, and ensuring that services are running smoothly across multiple platforms. You will be responsible for troubleshooting and resolving hardware and software problems, both remotely and onsite, while adhering to defined operating models and processes. Your role will also include implementing technology solutions at the operating system level across server and network areas, ensuring optimal performance and reliability of configured services.

Roles & Responsibilities:

• Responsible for team decisions.
• Design, develop, and maintain web applications using modern front-end and back-end technologies (e.g., React, Angular, Node.js, Python, Java, Go).
  -Develop RESTful APIs and integrate with third-party services.
  -Ensure performance, scalability, and security across the stack.
  -Collaborate with UX/UI designers and product managers to deliver seamless user experiences.
  -Build and maintain CI/CD pipelines using tools such as GitHub Actions, GitLab CI, Jenkins, or CircleCI.
  -Manage infrastructure as code (IaC) using Terraform, CloudFormation, or Ansible, Pulumi and Cross Plane.
  -Deploy and monitor applications in cloud environments (AWS, Azure, or GCP).
  -Implement containerization and orchestration (Docker, Kubernetes, Helm).
  -Set up automated monitoring, logging, and alerting (Prometheus, Grafana, ELK Stack, Datadog).
  -Enhance system reliability, security, and scalability through automation and best practices.
  -Participate in code reviews and DevOps strategy discussions.
  -Troubleshoot and resolve production issues with a focus on uptime and performance.
  -Implement security best practices and assist with compliance standards.
  -Mentor junior developers and contribute to improving development workflows.

Professional & Technical Skills:

-Must To Have Skills: Proficiency in DevOps.
-Must have Backend experience in Python, Java, Node.js, Go, Ruby, C#
-Must have frontend experience in JavaScript/TypeScript, HTML, CSS
-Must have Backend experience in Express.js, Spring Boot, Django, Flask
-Must have frontend experience in React, Angular, Vue.js
-Must know RESTful and GraphQL API design and integration
-Must know version controls

• Git, GitHub/GitLab/Bitbucket workflows (branching, pull requests, CI triggers)
  -Must have experience in devops tools like CI/CD Pipelines:,Jenkins, GitHub Actions, GitLab CI, CircleCI, Travis CI, ArgoCD
  -Must have Infrastructure as Code (IaC) - Terraform, Ansible, AWS CloudFormation, Pulumi
  -Must have knowledge in Configuration Management:

• Chef, Puppet, Ansible, Salt Stack
  -Must know Monitoring & Logging:Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Loki, Datadog
  -Knowledge in Cloud Platforms:AWS, Azure, Google Cloud Platform (GCP)
  -Knowledge in Compute & Networking:EC2, Lambda, VPC, Load Balancers, Route 53, DNS, VPNs
  -Knowledge in Storage & Databases:S3, RDS, DynamoDB, PostgreSQL, MySQL, MongoDB
  -Knowledge in Containerization:Docker, Podman
  -Knowledge in Container Orchestration:Kubernetes (K8s), Helm, Open Shift
  -Must know System Administration & Networking Operating Systems:Linux (Ubuntu, CentOS, Alpine), Bash scripting, basic Windows Server knowledge
  -Must know Networking Fundamentals: -TCP/IP, DNS, SSL/TLS, HTTP/HTTPS, VPN, firewalls
  Must know security & Compliance:IAM, Secrets Management (Vault, AWS Secrets Manager), SSH, encryption, vulnerability scanning
  -Must know Testing & Quality Assurance-Automated Testing: Unit, Integration, E2E tests (Jest, Cypress, Py Test, JUnit)
  Knowledge in Performance & Load Testing:JMeter, k6, Locust.
  -Knowledge in Observability & Incident Response-Application and system performance metrics.
  -Knowledge in Alerting & Incident Management:Pager Duty, Opsgenie, Slack integrations.

• Must know Logging:Centralized log management (ELK, Fluentd, Splunk).

• Strong understanding of continuous integration and continuous deployment practices.

• Experience with cloud platforms such as AWS, Azure, or Google Cloud.

• Familiarity with containerization technologies like Docker and Kubernetes.

• Knowledge of scripting languages such as Python, Bash, or PowerShell.

Additional Information:

• The candidate should have minimum 7.5 years of experience in DevOps.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.