About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 710,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

Job Description:

· Responsible for collecting based on agreed upon criteria with client and in accordance with the DTP.

· Responsible for activities assigned by the Collections Team Lead

· Responsible for calling, emailing, & making payment arrangements with customers

· Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records

· Ensure the completeness and accuracy of invoices in the AR system (manually encoded or through interface)

· Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments

· Work closely with key teams such as Credit and Sales in mitigating collection risk

· Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

· Provide administration work related to collections, such as preparing adjustment vouchers, statements and letters

· Escalate unresolved issues to management timely and follow through issues until final resolution

· Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables

· Meet monthly collection targets

· Escalate issues in accordance with escalation policy

· Attend client meeting to discuss debtor performance and address issues as required

· Be proactive and innovative with ideas to improve service / deliverables to the client

Job Qualifications:

· Bachelor's degree required

· Collections License considered beneficial

· Good working knowledge of an ERP system; ORACLE experience would be an advantage

· Fluent in English and Mandarin with strong communication skills

· Excellent working knowledge of MS Office

· Adaptable to learn new processes, concepts, and skills

· Demonstrates the ability to work as part of a team

· Able to work under time pressure, able to prioritize workload and meet strict deadlines.

· Strong analytical and problem solving skills

· Positive attitude and flexible, especially in the period of month/quarter/year-end closing

· Overtime and On-Call may be required

· Local holidays are observed

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.