Project Role: Custom Software Engineer

Project Role Description: Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills: Genesys Cloud CX

Good to have skills: NA

Minimum 3 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

As a Custom Software Engineer, you will develop custom software solutions to design, code, and enhance components across systems or applications. Your typical day will involve collaborating with cross-functional teams to understand business requirements, utilizing modern frameworks and agile practices to deliver scalable and high-performing solutions tailored to specific business needs. You will engage in problem-solving discussions, ensuring that the software solutions meet the evolving demands of the organization while maintaining a focus on quality and performance.
Design, configure, and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots.

Roles & Responsibilities:

• Design, configure, and develop Genesys Cloud CX voice applications, including Architect call flows, IVRs, and voice bots.
• Build and optimize Outbound Dialer strategies, campaigns, schedules, wrap-ups, retries, and rule sets.
• Develop voice bot flows with call deflection, NLP integration, DTMF handling, and callback orchestration.
• Build and maintain integration with third-party systems via REST APIs using Genesys Data Actions.
• Use Terraform to manage infrastructure as code, enabling reliable and repeatable deployments.
• Maintain CI/CD pipelines for flow deployments, data actions, configurations, and code promotion.
• Utilize VS Code, Git, and version control best practices to manage Genesys Cloud resources and custom logic.
• Collaborate closely with product owners, testers, architects, and support teams to ensure robust and maintainable solutions.
• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with stakeholders to gather and analyze requirements for software development.
• Implement best practices in coding and software design to ensure maintainability and scalability.

Professional & Technical Skills:

• Genesys Cloud CX
• Architect call flows, IVRs, voice bots
• Outbound Dialer strategies and campaigns
• REST APIs and Genesys Data Actions
• Terraform
• CI/CD pipelines
• VS Code, Git, version control best practices
• Must To Have Skills: Proficiency in Genesys Cloud CX.
• Strong understanding of cloud-based application development.
• Experience with agile methodologies and modern software development practices.
• Familiarity with API integration and microservices architecture.
• Ability to troubleshoot and resolve software issues efficiently.

Additional Information:

• The candidate should have minimum 3 years of experience in Genesys Cloud CX.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.