Project Role: Custom Software Engineer

Project Role Description: Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills: Service Now Human Resource Service Delivery (HRSD)

Good to have skills: NA

Minimum 5 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary:

We are looking for a Senior Service Now Platform / Solution Architect who can lead the end-to-end design and execution of enterprise Service Now solutions. The role requires deep expertise across CMDB, UX, AI (Now Assist), and Sec Ops, with the ability to translate high-level architecture into detailed, executable low-level designs for development teams.
The candidate will act as a bridge between business stakeholders and delivery teams, owning requirement discovery, solution design, governance, and technical direction.

• Key Responsibilities
• Lead requirement discovery workshops with business and IT stakeholders
• Translate business requirements into high-level and low-level solution designs
• Design scalable, secure, and maintainable Service Now architectures
• Create detailed technical design documents (LLDs) consumable by developers
• Drive CMDB architecture, data model, discovery, and service mapping
• Define and govern UX design standards using Service Now UI Framework / UI Builder
• Design and implement AI/Now Assist use cases aligned to business value
• Architect Sec Ops solutions including Vulnerability Response and Incident Response
• Provide technical leadership and guidance to development teams
• Ensure adherence to Service Now best practices, standards, and guardrails
• Support testing, deployment, and production readiness
• Act as a technical SPOC for complex initiatives and escalations

Must-Have Skills & Experience:

Service Now Platform Expertise:

• 6+ years of hands-on experience on Service Now platform
• Strong experience in CMDB, CSDM, Discovery, Service Mapping
• Proven expertise in Service Now UX (UI Builder, Workspaces, Portal)
• Experience with Now Assist / AI-driven use cases
• Solid understanding of Sec Ops modules (VR, IR, integrations)

Architecture & Design:

• Ability to convert high-level solution architecture into detailed LLDs
• Strong knowledge of Service Now data model, integrations, and APIs
• Experience defining platform governance, standards, and patterns
• Exposure to cloud strategies and enterprise IT landscapes

Requirement & Stakeholder Management:

• Proven experience in business requirement gathering

• Ability to translate business needs into technical solutions

• Strong experience working with global stakeholders

• Good-to-Have Skills

• Experience with ITSM, ESM, CSM implementations

• Knowledge of MB Cloud / enterprise cloud strategies

• Exposure to reporting & analytics integrations (e.g., data platforms)

• Service Now certifications (CSA, CIS, CAD – any relevant)
  Soft Skills & Leadership Attributes (Critical):

• Strong communication and storytelling skills

• Ability to influence without authority

• Structured, analytical, and solution-oriented mindset

• Comfortable working in ambiguous and fast-changing environments

• Mentoring mindset with ability to uplift junior architects and developers

• High level of ownership, accountability, and professionalism

• Clear, executable solution designs with minimal rework

• Strong alignment between business intent and technical execution

• Improved platform stability, scalability, and user experience

• Development teams enabled with clarity and confidence

• Service Now platform positioned as a strategic enterprise enabler

Additional Information:

• The candidate should have minimum 9 to 12 years of experience in Service Now Human Resource Service Management (HR).
• This position is based at our Bengaluru office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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