A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — Service Now, AWS, Azure, Google, and others.  Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture Service Now Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with Service Now to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

If you’ve got a passion for applying your Service Now technical skills, take pride in implementing new functionality for clients and are ready to take your career to the next level, let’s talk.

You’ll have an opportunity to shine and work collaboratively with a very strong Service Now team across Canada, helping our clients leverage the power of technology to address their pressing business.

Job Description:

We are seeking a highly skilled and motivated Implementation Specialist to join our Service Now team. In this role, you will be responsible for the successful delivery of Service Now solutions within a client consulting environment. You will lead the implementation and ongoing support of a Service Now Configuration Management Database (CMDB) solution, ensuring the accuracy, integrity, and reliability of IT asset and relationship data. The ideal candidate will possess deep technical expertise across multiple Service Now modules, such as ITSM, ITOM, CSM, HR, HAM, and SAM. Other responsibilities include applying Service Now methodologies and follow platform best practices to design, build, test, and deploy Service Now solutions that align with client objectives.

Key responsibilities:

• Client Collaboration: Help lead client engagements, ensuring that deliverables meet contract and work plan objectives and strengthen client relationships through regular interactions, understanding their business, and communicating expectations to the engagement team.

• Team Leadership: Work independently and/or lead small teams to ensure successful delivery of Service Now engagements

• CMDB Implementation and Support: Lead the implementation and ongoing support of the Service Now Configuration Management Database (CMDB), ensuring the accuracy, integrity, and reliability of IT asset and relationship data, while aligning with best practices and client-specific requirements.

• Data Modeling: Create and maintain CI classes, relationships, and attribute definitions within the CMDB.

• Discovery & Automation: Configure and optimize Service Now Discovery and Service Mapping. In addition, integrate other discovery tools with the CMDB to automate data collection and synchronization.

• Service Now Solutions: Design, implement, and provide ongoing support for Service Now solutions across various modules, ensuring alignment with client requirements, platform best practices, and organizational standards.

• Process Improvement: Continuously assess and optimize Service Now-related processes and workflows to increase efficiency and streamline operations.

• Documentation & Training: Create documentation for Service Now configurations and provide training to technical users.

• Advanced knowledge of the Service Now platform, especially the CMDB (Configuration Management Database) and ITOM module.

• Strong understanding of CI (Configuration Item) Class models, relationships, and the Common Service Data Model (CSDM).

• Minimum 4 Years' experience with designing, developing, testing and implementing Service Now solutions

• Proficient in Service Now scripting (Business Rules, Client Scripts, UI Policies, etc.).

• Familiarity with MID server setup, troubleshooting, and performance tuning.

• Experience integrating Service Now with external data sources (e.g., SCCM, JAMF, Solar Winds, AWS, Azure).

• Strong data governance and data quality management practices.

• Proficiency with ITIL v3/v4 framework.

• Strong troubleshooting and root cause analysis skills.

• Ability to work independently along with previous experience leading small teams

• Familiarity with Agile or DevOps environments and change delivery models.

• Undergraduate degree/diploma in Computer Programming or directly related field

• Service Now Certified System Administrator certification and at least one other Certified Implementation Specialist designation.

• English is required for this position as this role will be aligned to multi-national teams where English is the common language across our Global Enterprise. Due to the significant high volume of interactions with these English-speaking multi-national teams, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired in British Columbia as set forth below.

Information on benefits is here.

Role Location Annual Salary Range:

British Columbia $61,800 to $182,400

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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