Key Responsibilities:

• Conduct warranty audits in compliance with OEM service standards and guidelines.
• Evaluate and analyze workshop and service processes and systems, ensuring adherence to OEM standards.
• Provide expert insights and recommendations to improve warranty processes and ensure compliance.
• Collaborate with OEM dealers and service teams to ensure accurate warranty claims and processes.
• Prepare detailed audit reports and present findings to relevant stakeholders.
• Stay updated on OEM repair technologies and automotive advancements.
• Utilize MS Office applications and other tools to document and report audit findings.
• Maintain a high level of professionalism and integrity in all client interactions.

Qualifications and Skills:

• 4-5 years of experience as an automotive warranty auditor, mechanic, or automotive engineer (experience as a Service Manager or Aftersales Manager is a plus).
• Strong knowledge of automotive retail, particularly workshop and service processes and systems, ideally within an OEM environment.
• In-depth understanding of automotive technology, especially related to OEM models, and familiarity with OEM repair technology.
• Proficiency in MS Office applications and general PC handling.
• Native-level proficiency in French or Dutch and business-level proficiency in English would be a plus
• Excellent communication skills and the ability to build strong professional relationships.
• High level of mobility and flexibility to travel as required.
• Strong sense of integrity and responsibility.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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