Skill required: Ret.

Bkg- Credit UW - Retail Banking Operations:

Designation: Banking Operations Specialist

Qualifications: Any Graduation **Years of Experience:**9 to 12 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com
What would you do? The Service Delivery Ops Specialist is accountable for ensuring the seamless delivery of services to the clients of an organization. They are tasked with overseeing a range of responsibilities including team leadership, resolving reliability issues, monitoring progress, tracking KPIs/SLAs, and managing budgets.
You will play a critical role in driving the growth and profitability of our mortgage lending business while ensuring compliance with regulatory requirements and internal policies.
A service delivery ops specialist plays a crucial role in enhancing user experience by guaranteeing the efficient delivery of high-quality services that not only meet but also surpass customer expectations.

• -What are we looking for? • Ensure adherence to month-end and year-end schedule of deliverables.

• Assist the team in assessing soundness of month-end deliverables.

• Influence, negotiate and build an effective long-term operational relationship with internal and external clients.

• Resolve complicated issues and make decision on complex matters impacting business operations.

• Provide advisory to Leadership, Client Account Leads and Client Financial Management about client open items.

• Provide proactive support to both internal and external clients.

• Candidates with a background in Credit Assessment are preferred

• Recommend and implement necessary internal control measures in accordance with established Internal Control policies in response to changing business and operational environment; always ensure effectiveness.

• Roles and Responsibilities: • Manage day to day operations with experience in Residential Mortgage process

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Lead and motivate a team of mortgage professionals, providing coaching, training and support to ensure high performance and job satisfaction.

• Responsible for driving process automation, increase efficiency, implement & monitor process controls

• Should drive the team to provide work product within the stringent timeline and improved quality

• Should work independently with or without supervision

• Responsible for daily and monthly reports or dashboards for client and Accenture cadence

• Realize accountability and ensure the team completes the task at hand and on time

• Involves high level of independent decision making

• Client facing or client interaction experience is must as the process requires direct interaction with client or vendors

• Responsible for performance evaluation of all team members

• Manage Attrition, Attendance and Utilization as per the agreed goals in KPIs

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Employment Opportunity Statement

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