As a Quality Lead you’ll play a pivotal leadership role within our Quality function. You’ll guide and empower a team of Quality Analysts, ensuring high standards, strong performance, and seamless alignment with program and client expectations. This is a hands-on leadership role for someone who thrives at the intersection of people, process, and performance.

What You’ll do:

• Lead the frontline of quality: Oversee the day-to-day activities of Quality Analysts within your assigned program, ensuring productivity, consistency, and adherence to QA standards.
• Turn insights into action: Monitor QA performance metrics, identify gaps or risks, and drive corrective actions in partnership with the QA Manager.
• Be the go-to expert: Act as the first point of contact for program-level QA topics, escalating critical issues when needed.
• Develop top QA talent: Coach, mentor, and support QAs—helping them sharpen their skills and consistently deliver high-quality outcomes.
• Keep delivery on track: Ensure smooth execution of QA activities while aligning team efforts with overall project and business goals.
• Communicate with impact: Share regular performance updates, insights, and program status with the QA Manager and key stakeholders.
• Uphold quality excellence: Ensure strict adherence to QA frameworks, SOPs, and compliance requirements across the team.
• Engage with clients: Provide quality updates, participate in calibration sessions, and represent QA with confidence and credibility.
• Drive continuous improvement: Conduct QA audits and contribute to strengthening quality practices and standards.

Why This Role Matters:

You won’t just be managing quality—you’ll be shaping it. Your leadership will directly influence team performance, client satisfaction, and the overall success of the program.

Required Skills & Qualifications:

• 1+ years in a QA leading role.

• Strong understanding of QA processes, metrics, and best practices.

• Excellent communication, problem-solving, and organizational skills.

• Familiarity with QA tools and reporting systems.

• Fluency in English.

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling

• Additional paid time off

• Flexible benefits

• Luxury health & dental insurance

• Life insurance

• Food vouchers

• Fuel card

• Multisport card

• Employee Assistance Program

• Bonuses for special occasions

• Options to buy shares

Location: Sofia, Bulgaria
Work Model: Full time work from office

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.