JOB DESCRIPTION:

KEY RESPONSIBILITIES:

• Be responsible for Troubleshooting, installation, calibration, maintenance, Preventative Maintenance, field

modifications and repair on designated equipment.

• Order and manage repair parts cycle times and Preventative Maintenance schedule.

• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service

records in a timely manner.

• Maintain communications with customers to ensure resolution and proper follow-up.

• Maintain tools and standard test equipment and ensuring they are properly calibrated.

• Ensure to meet Health and Human Services, Environmental Health and Safety and/or all other applicable regulatory

requirements.

• Utilize the escalation process to resolve customer service delivery issues.

• Work as a member of the local team to provide efficient service delivery to all accounts within assigned area.

• Adhere to applicable regulatory requirements and company procedure.\

QUALIFICATIONS: Describe the minimum education and experience, including knowledge, skills and abilities, required to

successfully perform the job. List any certificates and/or registration required.

• Minimum Bachelor’s degree of Electrical Engineering, Electrical Engineering Technology or related fields

• Experience in servicing Capital Equipment or equivalent service fields. Experience in the medical equipment industry,

diagnosing and repairing mechanical, electromechanical, and/or electronic equipment is preferred.

• Experience interfacing with both internal team members and external customers as part of a solution based service

process.

• Experience in troubleshooting and responding to customer concerns.

• Proven record of being reliable and accountable for all aspects of their job.

• Proficient level of computer skills including MS Word, PowerPoint, Excel and Outlook.

• Excellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues to

easily understandable manner.

• Ability to work in a fast-paced, self-directed resourceful environment, work independently, manage multi-task activities

with shifting priorities, work productively in a pressurized environment and adapt to changing circumstances.

• Strong time management skills, Decision-making, problem resolution and creative thinking skills, Ethical and trustworthy

• OTHER FUNCTIONS AND RESPONSIBILITIES

• Handle and process customer feedbacks/complaints/product experience in timely manner and according to Abbott Global

Commercial Quality System, Abbott Medical Asia’s and Abbott Medical country’s policy and requirement

• Execute the job responsibilities according to applicable standard operating procedures of Abbott Global Commercial Quality

System, Abbott Medical Asia and Abbott Medical Country Affiliate

• Ensure applicable standard operating procedures of Abbott Global Commercial Quality System, Abbott Medical Asia and

Abbott Medical Country Affiliate are executed:

The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:
EP Electrophysiology

LOCATION:

Thailand > Bangkok : Rasa One, Building B, 17th Floor, Unit 1704 555 Phaholyothin Rd

ADDITIONAL LOCATIONS: ##WORK SHIFT:
Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:
Yes

SIGNIFICANT WORK ACTIVITIES:

Driving a personal auto or company car or truck, or a powered piece of material handling equipment