About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people.

For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges.

Main Purpose of Role

• Perform new customers and laboratory site inspections for new contract/ tender preparations and design for new installations
• Provide Level I and Level II service (complex service interventions requiring more than 4 hours of labor)
• Installation of instruments, Abbott Link, and automation
• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
• Assist with customer business reviews
• Schedule, perform, and document hardware and software updates (TSBs) requiring more than 2 hours
• Deliver basic customer operator introductory training post install or post hardware or software upgrade
• Perform basic technical coaching and training for Abbott Ambassadors
• Service Sales and Service Cost Management
• Spare Parts and inventory management
• Timely submitting and update reporting system (e.g. CMS Next)
• Comply to Abbott Quality and Regulatory Compliance and policies
• Any other tasks assigned by management from time to time

Requirements

• Diploma/ Bachelor's Degree in Medical Technology/ Bioengineering or Electrical/ Mechanical Engineering is preferred
• Min 1 years' experience in Field Service Engineering from relevant industries such as diagnostics/medical device/ semiconductor etc.
• Fresh Graduates are also welcomed to apply
• Must be willing to be on rotational standby after work hours and work overtime when required to resolve urgent service issues
• Successful engagement with customers, specifically key stakeholders and lab staff
• Excellent product and industry knowledge, experience and process skills of the business functions service delivery
• Ability to identify and drive resolution of issues, technical expert for product line responsibility
• Excellent communication skills, experience in use of analytical tools and software
• Coaching and training skills

Job Details

Job Family: Field Services

Division: CRLB Core Lab

Location: Singapore

• DUO Tower

Work Shift: Standard

Travel: Not specified

Medical Surveillance: Not Applicable

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Compensation

The base pay for this position is N/A. In specific locations, the pay range may vary from the range posted.

Equal Opportunity

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.