JOB DESCRIPTION:Technical Service Specialist (Diagnostic Division)

For our

Abbott Diagnostics Division we are looking for a talented, well-motivated person to join our filed support team in Croatia as a Technical Service Specialist. This will be a field-based role requiring daily travelling across assigned area (mostly central Croatia).

PRIMARY OBJECTIVE OF THE POSITION:

The Technical Service Specialist is responsible for providing level two support to our customer base – handling installations, complex repairs, longer duration instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

• MAJOR ACCOUNTABILITIES

• Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations

• Provide level two service (complex service interventions requiring more than four hours of labor)

• Installation of instruments, Abbott Link, and automation

• Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation

• Assist with customer business reviews

• Schedule, perform and document hardware and software updates (TSBs) requiring more than 2 hours of labor time

• Deliver basic customer operator introductory trainings post install or post hardware or software upgrade

• Perform basic technical coaching and training for Technical Service Specialist

• REQUIREMENTS / WORK EXPERIENCE

• Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred

• More than 2 years of experience as Technical Service Specialist and or a proven track record in a similar position, supported by management and customer references

• Successful engagement with customers, specifically key stakeholders and lab staff

• Excellent product and industry knowledge

• Excellent experience and process skills of the business functions service delivery

• Excellent communication skills

• Very good command of English and Croatian is a must

• Ability to identify and drive resolution of issues

• Technical expert for product line responsibility

• Excellent experience in use of analytical tools and software

• Valid driving license and good driving experience

HOW WE WILL REWARD YOU:

As you’d expect from a global healthcare company, we offer stable employment conditions, long-term career perspectives and a fantastic range of benefits including competitive salaries, bonus potential and many others.

The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Field Services

DIVISION:

CRLB Core Lab:

LOCATION:

Croatia > Zagreb : Building EPH

ADDITIONAL LOCATIONS: ##WORK SHIFT:
Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable