Job Description: Key Account Specialist

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists

Main Purpose of the Role

Our Sales department is in search of a Key Account Specialist to be a part of our team. You should be able to handle multiple customer accounts and provide excellent customer service. Besides, you should also be to gather customer details and understand their requirements. Moreover, you should also be able to build and maintain long-term customer relations. As a Key Account Specialist, you should be able to understand customer queries and resolve them in a timely manner. Furthermore, you should also be able to assist in planning and implementing effective business strategies. You should also be able to conduct in-depth market research and identify potential leads. To be able to perform in this job role, you should have excellent communication and presentation skills. In addition to this, your strong negotiation skills will be a plus point. You should also be detail-oriented and have the ability to handle stressful situations.

Main Responsibilities

Strategic/Technical/Operational

• Establish, develop and maintain relationships with customers in ETC after assessing their needs, purchasing method, and frequency of contact preferences
• Develop and execute plans to meet established sales goals and objectives while maintaining territory budget
• Complete planned customer visits to make product presentations to existing and prospective customers
• Provides industry and product knowledge to customers on segment specific value propositions and helps customize the existing product portfolio to their needs
• Assist marketing in the development and implementation of new strategies, tactics and tools for new market opportunities
• Monitor performance against objectives and performs analysis on territory opportunities to develop customer and product forecasts
• Monitor market, customer and competitor trends and advise management on methods to improve company competitiveness
• Support distribution partners including training, technical expertise of the ARDx product portfolio
• Understand tender policy/process and high ability of consulting to customers assigned

Internal Systems and Process

• Comply with Abbott Corporate Policies and Procedures
• Ensure all business activities are conducted professionally, aligned with regulatory and industry guidelines and are conducted in a manner consistent with Abbott's Code of Conduct guidelines, and Abbott's Anti-Corruption Policy

Customers

• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company's policies and procedures
• Maintain key NGO account and key opinion leaders in responsible market conduct
• Ensure all activities carried out by self are in accordance with legislative employment policies and safety requirements and corporate policy
• Promote a standard of excellence for quality and customer focus at Abbott
• Comply with ARDx's policies and procedures
• Abide by ARDx Culture & Performance policies

Minimum Background/Experience Required

• At least 2-3 experiences of working in healthcare industry with preferably in Diagnostics (POC) or pharmaceutical companies
• Experience in working with distribution partner or local spot dealers
• Pleasant personality with good interpersonal skills and service-minded
• Aggressive, ability to work under high pressure
• Proven excellence in both written and oral communication in Vietnamese Language and English

Minimum Education Required

• University Degree in Biologists, Pharmacists and MD preferable

Job Details

• Job Family: Sales Force
• Division: ID Infectious Disease
• Location: Vietnam > Can Tho : 9 Mau Than
• Work Shift: Standard
• Travel: Not specified
• Medical Surveillance: Not Applicable
• Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
• Base Pay: N/A

In specific locations, the pay range may vary from the range posted.

About Abbott (Extended)

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life's greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.