Field Service Engineer (Transfusion Service Ambassador) - Memphis, TN

About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists

The Opportunity

This is a remote position. Qualified candidates must currently live in the Memphis, TN area.

Travel up to 50%

What You'll Work On

• Responsible for providing on-site support to Abbott Diagnostic Division (ADD) customers
• Support field personnel
• Support District business objective and goals
• Provide direction and develop mentoring skills to mentor other FSRs
• Troubleshooting and resolving complaints reported by customers on complex medical instruments
• Understand and follow Quality System, including accurate and timely documentation of complaint resolution
• Understand and practice regulatory and compliance procedures, maintain a safe work environment following laboratory safety guidelines
• Schedule and complete routine preventive maintenance installations and other updates provided by Abbott
• Work effectively within a diverse and dynamic team environment
• Support on call rotation time, territory and inventory management
• Standby and after-hours responsibilities
• Flexible working hours
• Unpredictable travel
• Travel for support of other territories and training
• Providing on-site critical account support inside and outside of district boundaries
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction
• Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T)
• Responsible to maintain ownership of customer issue until successful escalation or hand off takes place

Required Qualifications

• Bachelor's degree or equivalent relevant experience required

Preferred Qualifications

• Bachelors/Engineering Degree in Biomedical/Electrical/Mechanical Engineering or Medical Technology
• Two to four years' experience relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products
• Practical experience of interfacing with customers
• Troubleshooting/problem solving; ability to succeed in team situations and excel independently
• Computer skills (Word; Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.)
• Effective communication skills and strongly demonstrated interpersonal skills

Job Details

Job Family: Support Services

Division: TM Transfusion Medicine

Location: United States of America

• Remote

Work Shift: Standard

Travel: Yes, 50% of the Time

Medical Surveillance: Not Applicable

Significant Work Activities

• Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
• Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)
• Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)
• Driving a personal auto or company car or truck, or a powered piece of material handling equipment
• Keyboard use (greater or equal to 50% of the workday)
• Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basis

Compensation

The base pay for this position is $31.60 – $63.20/hour. In specific locations, the pay range may vary from the range posted.

Equal Opportunity

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

• EEO is the Law link

• English: http://webstorage.abbott.com/common/External/EEO_English.pdf

• EEO is the Law link

• Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf