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Service & Installation Technician (Heart Failure Division)

Abbott

Service & Installation Technician (Heart Failure Division)

Abbott

Italy - Milan; Italy - Rome

·

On-site

·

Full-time

·

5d ago

Required Skills

Customer Service

JOB DESCRIPTION:

Role Overview:

We are seeking a motivated Junior Field Service Technician, or a recently graduated Biomedical or Electronic Engineer, to support technical installations and maintenance activities for our Heart Failure product portfolio. The role involves working in hospital environments and collaborating closely with interdisciplinary teams to ensure high-quality project execution and customer support.

Key Responsibilities:

  • Installation and Technical Support
  • Install data communication cabling (optical and hardwired) in hospital laboratory environments according to installation plans and under the guidance of a Service Engineer.
  • Conduct pre-installation tasks for Abbott systems, including delivery verification, unpacking, system placement, and proper management of waste and returns.
  • Check and document installations, including serial numbers and configuration details.
  • Perform initial functional checks and prepare documentation to support a smooth handover to the System Engineer.
  • On-Site Coordination
  • Participate in site surveys together with the Project Leader or Sales team to ensure the feasibility and readiness of installation sites.
  • Collaborate with cross-functional teams to support efficient project realization and service delivery.
  • Preventive Maintenance
  • Carry out preventive maintenance (PM) on at least one platform product or MCS accessory product in hospitals or patient homes.
  • Coordinate PM scheduling in cooperation with the Capital Equipment Customer Service department.

Requirements:

Education:

  • Completed German “Meister” or Technician qualification as an electrician, or

  • University degree in Biomedical Engineering or Electronic Engineering (new graduates encouraged to apply).

  • Professional Skills and Experience

  • Ideally, initial experience working in hospital technical environments or installation settings.

  • Strong analytical skills and the ability to understand and work with interconnected technical processes.

  • Knowledge of relevant laws, standards, and regulations, with the ability to ensure compliance.

  • Proficiency in using computer-based systems for documentation and technical support.

  • Ability to work effectively in interdisciplinary teams.

  • What We Offer

  • An opportunity to contribute to technologies that directly impact patient outcomes.

  • A structured onboarding process and continuous learning within a supportive technical team.

  • Professional growth opportunities within the medical device and healthcare technology sector.

  • A collaborative environment focused on quality, safety, and innovation.

The base pay for this position is

N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

HF Heart Failure:

LOCATION:

Italy > Milan : Viale Edison 110, Edison Park Centre

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 75 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

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About Abbott

Abbott

Abbott

Public

Abbott is a global healthcare company that develops medical devices, diagnostics, branded generic medicines, and nutrition products.

10,001+

Employees

Abbott Park

Headquarters

Reviews

3.4

10 reviews

Work Life Balance

2.5

Compensation

4.0

Culture

2.8

Career

3.2

Management

2.5

45%

Recommend to a Friend

Pros

Good benefits and compensation

Supportive management/teams

Good company reputation and mission

Cons

Poor management and communication

Stressful work environment

Limited career advancement/favoritism

Salary Ranges

1,330 data points

Mid/L4

Senior/L5

Intern

Mid/L4 · Project Manager

215 reports

$136,922

total / year

Base

$117,670

Stock

-

Bonus

$11,503

$94,554

$201,278

Interview Experience

3 interviews

Difficulty

2.7

/ 5

Duration

14-28 weeks

Offer Rate

67%

Experience

Positive 67%

Neutral 33%

Negative 0%

Interview Process

1

Application Review

2

Recruiter Screen

3

Phone Screen

4

Hiring Manager Interview

5

In-person/Final Interview

6

Offer

Common Questions

Technical Knowledge

Behavioral/STAR

Past Experience

Culture Fit