JOB DESCRIPTION:

Key Responsibilities

• Manage Day-to-Day Operations: Oversee processing of cybersecurity Issues, Remediation Plans, and Policy Exceptions in Service Now IRM, ensuring timely closure and compliance.
• Team Leadership: Lead and mentor a small team in India, including two existing resources focused on exceptions.
• Global Collaboration: Partner with the U.S.-based team to deliver seamless global support and enable follow-the-sun coverage.
• Process Excellence: Drive continuous improvement in issue and exception workflows.
• Risk Mitigation: Collaborate with cross-functional teams to drive resolution of issues over risk acceptance, fostering a culture of proactive risk management and remediation.

Qualifications

• Bachelor’s degree in information security, Computer Science, or a related discipline, or equivalent combination of education and professional experience.
• 3+ years in cybersecurity risk management or governance roles.
• 1+ years of people management experience, preferably in a global or matrixed environment.
• Hands-on experience with Service Now IRM or similar GRC platforms.
• Strong understanding of cybersecurity frameworks and risk management principles.

Preferred Qualifications

• Experience managing policy exceptions and remediation plans in large enterprises.
• Familiarity with regulatory compliance standards (ISO 27001, NIST, GDPR).
• Certifications such as CISM, CISSP, or CRISC are a plus.

Why Join Us

• Opportunity to build and lead a critical function supporting global cybersecurity operations.
• Work in a collaborative environment with a focus on innovation and continuous improvement.
• Play a key role in reducing operational risk and enabling business resilience.

The base pay for this position is

N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Information Risk & Quality Assurance:

DIVISION:

BTS Business Technology Services:

LOCATION:

India > Mumbai : BKC Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 25 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)