JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology

Role Overview

The Commercial Excellence & Training Manager for Southeast Asia will lead strategic initiatives to enhance sales force effectiveness, drive commercial capability development, and implement impactful training programs across the region. This role will partner closely with cross-functional teams to optimize go-to-market strategies, improve customer engagement, and ensure the commercial team is equipped with the right skills, tools, and insights to succeed in a dynamic and diverse market.

Key Responsibilities

Commercial Excellence

• Use a strong understanding of sources of growth, geographic and channel dynamics, customer classification and segmentation to develop Commercial Excellence programs that drive business needs and support overall strategy in alignment with commercial priorities.
• Develop and implement commercial excellence programs tailored to SEA priorities, while proactively managing execution barriers such as conflict, risk, and compliance.
• Develop and maintain an effective sales force incentive process including incentive scheme design, sales target setting, and calculation.
• Design and implement performance dashboards, KPIs, and reporting tools to monitor sales effectiveness and drive data-informed decisions.
• Champion CRM adoption (e.g., Veeva) and ensure optimal utilization across the sales team.
• Streamlining sales processes to reduce inefficiencies and improve the overall sales cycle.

Training & Capability Development

• Develop and execute regional training roadmaps aligned with global learning strategies and SEA commercial needs.
• Conduct learning needs assessments and design fit-for-purpose training programs using the 70-20-10 development model.
• Partner with global and regional stakeholders to deliver competency-based learning solutions and tools. Examines performance gaps and their implications on the business to create training and non-training solutions to build priority skills.
• Implement learning evaluation frameworks to measure training effectiveness and link development to performance outcomes.
• Manage relationships with external training vendors and ensure quality, impact, and alignment with evolving business needs.
• Build coaching capabilities across the commercial team and support on-the-job learning and application.
• Champion and own training platform Allego system and ensure maintenance and adoption.

Strategic Leadership & Collaboration

• Act as a strategic advisor to SEA leadership on commercial capability and performance improvement.
• Collaborate with marketing, regulatory, clinical, and market access teams to align commercial excellence and training initiatives.
• Lead cross-functional projects to support product launches, market expansion, and customer engagement strategies.
• Influence and align stakeholders across SEA markets to ensure consistent execution and impact.

Critical Experiences

• Proven experience in designing and implementing commercial excellence and training programs in a regional or multi-country context.
• Strong track record in using data analytics to drive sales force effectiveness and strategic decision-making.
• Experience in leading cross-functional initiatives involving sales, marketing, IT, and HR.
• Demonstrated success in deploying CRM systems and optimizing sales processes.
• Experience in consulting with senior leaders and influencing without direct authority.

Key Competencies

• Strategic Planning & Execution
• Data Analytics & Decisive Insight
• Curriculum Design & Training Delivery
• Cross-functional Collaboration & Communication
• Commercial Acumen & Stakeholder Influence
• Coaching & Capability Building

Requirements

• Bachelor’s degree in business, Mathematics, Life Sciences, or related field.
• At least 10 years in commercial excellence, sales effectiveness, or training, with 5 years in frontline sales
• Fluent in English; proficiency in Southeast Asian languages is a plus
• Strong interpersonal, presentation, and stakeholder management skills.
• Ability to thrive in a fast-paced, matrixed, and culturally diverse environment.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter AbbottNews and AbbottGlobal.

The base pay for this position is

N/AIn specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Support & Administration:

DIVISION:

ADC Diabetes Care:

LOCATION:

Singapore > Singapore : DUO Tower

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 10 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable