At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for Soft Bank Group to acquire ABB Robotics. Soft Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Customer Support Supervisor:

This role is contributing to the RA.

Your role and responsibilities
In this role, you will have the opportunity to support the assigned Sales organization and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.

You will be mainly accountable for:

• Assist in processing customer orders and related documents to ensure accuracy and timeliness.

• Provide warranty and service support, including assisting customers with warranty applications, arranging delivery of new items, and managing returns of defective products.

• Coordinate with Sales, Procurement, Logistics, Legal, and other departments to support daily business operations.

• Maintain and update customer information to ensure completeness and accuracy.

• Assist with procurement, logistics, and other administrative tasks.

• Maintain data (such as Installed Base) and manage systems, including assisting with issue reporting.

Qualifications for the role

• Strong communication and coordination skills to collaborate effectively with multiple teams.

• Detail-oriented with a high sense of responsibility to ensure data accuracy.

• Proactive, problem-solving oriented, and able to work efficiently under pressure.

• Excellent time management skills and ability to handle multiple tasks simultaneously.

• Proficient in basic office software and SAP, and willing to learn new systems.

• 2–5 years of relevant work experience, with good English proficiency.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.