At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

• Sales Support Manager
• Customer Support

Your role and responsibilities We are looking for a Contract Specialist, who will join our Operation Team to deal with management of the orders.

The work model for the role is: #Li-Hybrid

In this role, you’ll help run what runs the world by taking on meaningful work that drives real impact, as you will be accountable for:

• managing the end-to-end of customer orders, guaranteeing appropriate solutions for their requests, in coordination with internal/external teams (e.g., ABB product manufacturing, service repair center, planning, supply chain, sales, quotation team, accounting dept., etc.)

• first point of contact with customers during order execution to ensure the resolution of customer issues by coordinating with internal/ external teams (e.g. Sales, Operations, Supply Chain Management, etc.), always with a proactive approach

• keeping continuous monitoring of all managed orders, during execution phase, since order registration in SAP to payment collection, to identify and manage any possible issue in advance

• monthly focus on proper deployment of backlog with focus on revenues forecast, built with all relevant and update information

• providing the correct and updated information to the local and global management, tracking the monthly financial performance against the target

• working closely with service team and repair center to guarantee the issue resolution on time

• applying ABB processes to prepare administrative documentations (invoicing, order confirmations, etc.) and engage with other team members in continuous improvement of processes and procedures to maximize efficiency and effectiveness.

Qualifications for the role (Mandatory)

• You have a degree in Economics or similar fields

• You at ease communicating in English and Italian

• You have a very good knowledge of MS Office (Excel in particular)

• SAP knowledge is a plus

• You are a team player, highly motivated and a proactive person

• Availability to frequent daily travel to our factory on Como lake

Benefits

Locally, you can count on:

• Competitive compensation: Attractive salary packages and performance bonuses.• Corporate welfare: Access to a wide range of services and personal well-being support.

• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms

• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.

• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.• Meal allowance: Access to canteen or ticket restaurant is provided to support daily lunch expenses.

More about us

The Business line Force Measurement, inside the Process Automation business area, provides innovative and reliable solutions and services for use across the metals, paper and battery industries. Using state-of-the-art technology, our solutions make it possible for our customers production output to accurately match the most varying and demanding requirements. Understanding that measurements can be sensed accurately, reliably and repeatedly on a continuous basis is at the heart of ABB's technology.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.
Run What Runs the World.

#ABBCareers #RunwithABB

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.