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This Position reports to:

Travel & Expenses Manager:

Your role and responsibilities

In this role you will ensure day-to-day processing of functional Travel and Expenses (T&E) requests related to one or multiple business(es), handling both complex and escalated tasks. Also, you will ensure appropriate support to internal/external customers and deliver accurate and timely processing of information for all stakeholders.

This role is contributing to the Motion Travel and Expense business based in Bangalore, India.

Key Responsibilities:

• Address Service Now tickets, emails, and Teams messages from employees and managers regarding travel and expense (T&E) policies, procedures, and system-related issues.

• Troubleshoot and resolve technical issues in Concur, including posting failures and interface issues with accounting systems, escalating when necessary.

Provide training and support to employees and managers on Concur usage and ensure compliance with company T&E policies and standards.

Configure, test, and maintain Concur settings to ensure smooth system functionality and support T&E operations.

Administer and maintain configurations in tools such as Concur, App Zen and Service Now, to address critical T&E issues.

Identify process improvement opportunities, maintain accurate documentation, and contribute to team knowledge and service enhancement.

Prepare reports, analyze T&E data, and present insights and recommendations to stakeholders.

Coordinate with internal stakeholders on operational topics and support T&E Managers in communicating policies and handling escalated or complex issues.

Qualifications

• Bachelor’s or higher degree in a related field.

• 8+ years of experience in Travel and Expenses management processes.

• Having experience as Walkme developer or Walkme Builder.**Walkme Builder2 certification **is mandatory.

• Immediate joiners or below 1 Month notice period will be preferred.

• Hands-on experience in Service Now or similar customer support systems as well as proficiency in Concur.

• Excellent communication skills in English, both written and verbal.

More about us:

ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives and softstarters. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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