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Customer Support Specialist

ABB

Customer Support Specialist

ABB

Brno, Jihomoravský kraj, Czechia

·

On-site

·

Full-time

·

5d ago

Benefits & Perks

Flexible Hours

Remote Work

Gym

Parental Leave

Learning

Required Skills

MS Office

English

Czech or Slovak

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Project Support Group Lead:

__

Your role and responsibilities

Your main task will be to provide direct support to the project team , including project documentation management, invoicing, logistics management and participation in the coordination of project activities. In addition, you can look forward to cooperation with project management and division management.

  • Work model: onsite

  • Order management and invoicing in SAP

  • Logistics management (export of goods to the EU and third countries, transport of dangerous goods, oversized transport)

  • Processing and issuance of shipping documents (packing list, CMR waybill, commercial invoice)

  • Coordination of project activities (management and preparation of documentation, so-called document controlling)

  • Close cooperation with project management and division management

  • Communication within various departments (engineering, purchasing)

  • Communication with suppliers and carriers

  • Solving operational tasks on the project

Qualifications for the role

  • Secondary school/university in economics or technics

  • User knowledge of MS Office (Excel, Word, Outlook, Share Point)

  • Experience in a similar position is an advantage • Experience with SAP is an advantage

  • English at better B1 to B2 level

  • Knowledge of Czech or Slovak language

  • Independence, responsibility and critical thinking, ability to focus on detail

  • Ability to proactively solve problems and prevent them

  • Ability to communicate and cooperate in a team • Willingness to travel

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Benefits

  • Flexible working hours

  • Option to work from home (Home Office) with a financial contribution

  • Annual financial bonus

  • 25 days of vacation

  • Annual salary review

  • Opportunity for further career growth in the Czech Republic and worldwide

  • Multi Sport card

  • Meal allowance

  • Contribution to the benefits portal (2-3% of monthly salary)

  • Referral bonus for recommending a new employee

  • Opportunity for education – internal/external professional courses, language courses, and conferences

  • Company events (Christmas party, team buildings, family days, and more)

  • Assistance line – professional psychological counseling

  • Additional leave for extraordinary life events and support for expectant parents

  • Office with good transport accessibility

  • Accident insurance

  • Discounts on ABB electrical installation materials

  • Discounts with our partners (electronics, gastronomy, car purchases, train travel, etc.)

More about us

ABB's Distribution Solutions Division facilitates the efficient and reliable distribution, protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities, industry and infrastructure segments, often providing the requisite medium-voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability™ enabled connected solutions at its core, the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts), indoor and outdoor circuit breakers, reclosers, fuses, contactors, relays, instrument transformers, sensors, motor control centers, as well as low-voltage switchgear for the ANSI standard markets.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit

https: //www.abb.com to learn more about the impact of our solutions across the globe.

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About ABB

ABB

ABB

Public

ABB is a multinational technology corporation that provides electrification, robotics, automation, and motion solutions for industrial and infrastructure applications.

10,001+

Employees

Zurich

Headquarters

Reviews

3.5

3 reviews

Work Life Balance

3.0

Compensation

2.0

Culture

2.5

Career

3.5

Management

2.0

35%

Recommend to a Friend

Pros

Award ceremonies and achievement recognition

Professional experience opportunities

Relevant marketing and writing experience

Cons

Awards only recognize sales and leadership teams

Auxiliary departments excluded and understaffed

No cost of living raises provided

Salary Ranges

405 data points

Mid/L4

Senior/L5

Mid/L4 · Project Manager

102 reports

$117,433

total / year

Base

$109,179

Stock

-

Bonus

$8,254

$79,130

$175,443

Interview Experience

5 interviews

Difficulty

3.8

/ 5

Duration

14-28 weeks

Offer Rate

20%

Experience

Positive 0%

Neutral 60%

Negative 40%

Interview Process

1

Application Review

2

Phone Screen

3

Technical Interview

4

System Design/Panel Interview

5

Onsite/Final Round

6

Offer Decision

Common Questions

Technical Knowledge

System Design

Behavioral/STAR

Past Experience

Problem Solving