At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer Service Team Leader:

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Job Summary

In this role, you will be responsible for managing and supporting all export-related activities, ensuring the efficient flow of international orders from quotation through to shipment. You will work closely with internal teams, logistics partners, and customers to ensure compliance, accuracy, and excellent service.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What’s in it for you?

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

Your Role and Responsibilities

• In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact.

• Work model: Hybrid 2–3 days per week based at our Leeds location.

• Manage the full export order process from receipt to dispatch, ensuring accuracy and compliance at every stage.

• Prepare and coordinate all required export documentation, including commercial invoices, packing lists, certificates of origin, and ATR/EUR1 forms.

• Work with freight forwarders and carriers to arrange international shipments in line with Incoterms, customs rules, and customer requirements.

• Provide clear, professional communication to international customers throughout the order cycle.

• Collaborate with Sales, Operations, Supply Chain, Finance, and logistics partners to ensure smooth handling of export orders.

• Prepare and analyse export‑related reports, forecasts, and data using Excel and internal systems.

Qualifications for the Role

• Previous administrative experience, ideally handling order entry/order processing.

• Strong communication skills with a customer‑focused approach.

• Strong Microsoft Office and general IT proficiency.

• Ability to work from the Leeds office 2–3 days per week.

• Experience working in Exports or international supply chain operations.

• Experience using SAP or SAP S/4HANA.

• Experience using Salesforce or other CRM platforms.

• Knowledge of export documentation, Incoterms, customs processes, and freight arrangements.

• Strong Excel skills.

• Accounts experience, including handling debit/credit notes.

Benefits

ABB offers a full range of benefits to help you thrive at work and beyond.

• Competitive salary

• 25 days annual leave plus bank holidays

• Competitive contributory pension scheme

• Life assurance

• Flexible benefits scheme (Includes options to buy/sell holidays, health checks, dental, eye care, gym memberships, cycle to work, gadget discounts and more)

• Internal mobility opportunities, mentorships & access to projects globally

• Employee Assistance Programme

• Generous employee referral scheme

• Hybrid working 2-3 days per week at Leeds.

• Private medical cover for yourself and partner / family

• Generous bonus scheme

For the 6th consecutive year ABB UK has been recognised as a Top Employer in UK. Being certified as a Top Employer showcases an organisation’s dedication to a better world of work and exhibits this through excellent HR policies and people practices.

More about us

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others.

With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world.

Run What Runs the World. #ABBCareers

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.