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This Position reports to:

Service Manager

Your role and responsibilities
In this role, you will have the opportunity to collaborate in conjunction with the Sales organization and customers throughout the proposal process by preparing technical descriptions of the applied products and technology. Each day, you will determine costs, prepare final documentation, and serve as a key technical resource in the assigned area. You will also showcase your expertise by performing lost proposal analysis, identifying potential cause, and recommending future actions.

The work model for the role is: hybrid
This role is contributing to the Motion Service Division in Central America and the Caribbean**. Main stakeholders are** sales specialist**.**
You will be mainly accountable for:

• Supporting the Service Sales organization in accelerating service offer management by reducing response times, standardizing high‑quality service proposals, and enabling Service Sales Engineers to focus on deal closure.
• Maintaining discipline in Salesforce and pipeline management by ensuring accurate and complete opportunity data, tracking opportunity progress, and providing reliable inputs for forecasting and management reporting.
• Analyzing the installed base to identify hidden service opportunities, generating actionable leads for Service Sales Engineers, and supporting targeted service campaigns such as retrofits, preventive maintenance, and spare parts.
• Supporting and strengthening channel partner engagement through lead assignment and follow‑up, providing technical guidance and training, and increasing service coverage and conversion via partners.
• Providing technical support and customer touchpoints by delivering basic to intermediate technical sessions, addressing customer inquiries and clarifications, and ensuring effective communication between sales, service, and partners.
  Qualifications for the role- You have 3+ years of experience in service sales support, technical sales, or commercial engineering roles, demonstrating established and advanced skills in customer-facing service operations.
• You have a degree in Electrical, Mechanical, Electromechanical, or Industrial Engineering. Knowledge of motors, drives, and generators is considered a plus.
• You are immersed in, engaged in, and highly skilled in working with service sales processes, CRM tools (e.g., Salesforce), installed base analytics, and technical offer preparation methodologies, and the industrial electrical equipment and energy solutions market.
• You are highly adept in Salesforce, Excel-based cost estimation tools, MS Office Suite, and internal quotation/configuration platforms, bringing enhanced knowledge of digital sales enablement systems.
• You are passionate about customer communication, teamwork, and continuous improvement, and you are innovative around problem‑solving, process optimization, and commercial discipline.
• You are at ease communicating in English and Spanish at a professional business level.
• You have availability to travel up to 20% of the time (mandatory)

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.