Global Technical Support Manager

We're looking for a Global TSM who builds client trust through technical depth — and grows into the strategic partner that drives their business forward. 🚀

Here at AB180, we aim to provide the most efficient and precise path to growth, fueled by the power of AI and data. We believe that breakthrough innovation is born when individual excellence is met by structured collaboration.

Through Airbridge - our proprietary Marketing Measurement Partner (MMP) - we have emerged as one of the selected partners in Asia trusted by global platforms like Google, Meta, and Tik Tok. Our journey doesn’t stop there; we are redefining the Mar Tech ecosystem along with world-class partners like Amplitude and Braze as we scale our impact globally.

We are now pioneering the era of AI Agents, where autonomous marketing decisions drive excellence. We are seeking a relentless teammate to join us in our mission of achieving a Zero-Friction environment to best help businesses deliver unparalleled value to their customers.

💡Professional Development & Growth

• Accelerate professional development: Tackle complex, real-world customer challenges to build deep, hands-on product expertise.

• Drive operational excellence: Transition beyond ticket resolution to refine support systems and response frameworks.

• Impact product direction: Serve as a vital bridge between customer feedback and the product development team, influencing long-term product enhancements.

• Master the Ad-Tech ecosystem: Gain sophisticated insight into tracking, attribution, and data-driven marketing infrastructures.

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What You’ll Do:

• Address and resolve complex technical inquiries from international clients with precision, ensuring seamless and professional communication.

• Maintain high standards of service by leveraging comprehensive internal documentation, developer guides, and proprietary resources.

• Conduct thorough analyses of product functionality to logically diagnose technical issues and deliver robust, data-driven solutions.

• Identify recurring operational challenges and proactively contribute to the refinement of support protocols, internal knowledge bases, and product enhancement initiatives.

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We’re looking for talents with

• 1+ years of experience in client-facing or technical communication roles

• Bilingual Proficiency (English/Korean): Exceptional ability to communicate with international clients in English, combined with proficiency in Korean for internal documentation and team collaboration.

• Communication and Analytical Aptitude: Demonstrated ability to rapidly synthesize client requirements and provide clear, effective resolutions to technical problems.

• Commitment to Process Improvement: Proven experience in structuring documentation or proposing solutions for recurring operational issues.

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Optional qualifications include

• Technical Expertise: Solid grasp of SDKs, deep linking, and APIs; familiarity with attribution systems is highly advantageous.

• Foundational knowledge of performance marketing or attribution methodologies.

• Proficiency with ad platforms (e.g., Meta, Google Ads, Tik Tok).

• Practical experience in advertising, digital marketing, IT, or related industries, or equivalent project/internship experience.

💡 Recruitment Process

Resume Review > Assignment > First Interview (EN) > Second Interview (EN) > Offer

• A 3-month probation period applies. Full salary (100%) will be provided during this period.

• We will notify you of the result by email within 1–2 weeks.

• Please note that the recruitment process is subject to change based on the specific role or circumstances.

• Any falsification of information in the submitted documents, including academic records or professional history, may result in the immediate withdrawal of the offer.

• For any inquiries regarding the recruitment process, please contact us at recruit@ab180.co.