Mortgage Senior Loan Processor

About this role:

Wells Fargo is seeking a Senior Loan Processor. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Work for one of the most successful financial institutions in the world with an extraordinary mission to build a best-in-industry end-to-end global mortgage delivery platform and deliver operational excellence.

• Owner of the customer experience and function as the central point of contact across internal and external partners to close on time.

• Effectively manage pipeline of customers and proactively address all necessary actions to close on time.

• Successfully engage with internal bank stakeholders, third parties, settlement agents via telephone to gather necessary information, documentation, clarify information & resolve underwriting conditions.

• Demonstrate excellent spoken and written communication skills and ability to conduct clear and customer centric telephone conversations to explain underwriting decisions, documentation requirements and next steps in the mortgage process

• Effectively handle both inbound and outbound customer and partner calls maintaining high levels of responsiveness and timely follow ups

• Demonstrate active listening skills to accurately capture information and address concerns

• Maintain accurate call logs, documenting key points and outcomes of the telephonic conversations for audit purposes

• Collaborate cross functionally with Processing, Closing & Sales teams for seamless communication and customer satisfaction

• Submit loan file to underwriting for review

• Ensure all compliance and underwriting guidelines are met

• Enter loan information into the system

• Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics

• Interact with immediate team, functional area and internal peers

• Act as an escalation point for lower level Mortgage Processors to resolve issues and provide guidance and training

• This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

• Required Qualifications:2+ years of Customer Service, Loan Administration, Collections, or Sales environment experience, or equivalent demonstrated through one or more of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:Experience in Loan Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• In-depth understanding of Home Lending processes
• Mortgage production: origination, applications, processing, underwriting, closing, funding

Job Expectations:The candidate must be willing to work within the US hours.

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Posting End Date:

26 Apr 2026
**Job posting may come down early due to volume of applicants.We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.