Software Engineer - Application Support Payments Technology - Analyst

Job responsibilities

• Will be part of China Banking Technology team which responsible for all China related Corporate banking applications and systems, including business requirement collection and understanding, technology system design/implementation, application and production management, third party vendor management, regulatory/compliance management
• Application/production support for China banking and treasure services applications, production services and related environments including local applications and regional applications
• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Assist the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes
• Coordinate incidents/issues and help lead them to effective and efficient resolution within defined SLA/SLO
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Work with technology/operations/risk/compliance for Audit/Risk control/regulatory report
• Manage technology related TPO/vendor contract/expense etc.
• Provide project supports and manage tech fresh project
• Provide UAT test support for local/regional projects
• Organize and distribute team workload to help achieve various service levels
• Collaborates closely with Payment Technology Development, Operations, and relevant Business teams
• Documents and shares subject matter expertise within our team and organization via internal forums and communities of practice

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science or equivalent
• 1+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience in observability and monitoring tools and techniques
• Experience with one or more general purpose programming languages (Python) and/or automation scripting
• Application/software Development background (including end to end software development life cycle experience)
• Understanding of data structures, algorithms, and performance optimization principles
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Demonstrable experience of working to resolution complex issues involving multiple groups
• Proficiency in SQL and understanding of relational database concepts
• Familiarity with Unix/Linux operating systems and shell scripting
• Strong infrastructure (hardware, operating systems, networks, database, firewall, internet) knowledge and experience essential
• Strong analytical skills required and should have a natural ability to research and resolve complex systems, application and business issues
• Strong analytical and creative thinking skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Ability to work under pressure and work independently, excellent relationship building and networking skills
• Ability to multi-task, work in large, collaborative teams to achieve organizational goals
• Confident, professional and fluent communicator. Fluency in English language (spoken and written)

Preferred qualifications, capabilities, and skills

• Experience with message driven software pattern and MQ
• Experience building/configuring observability in tools such as Grafana, Splunk, etc.
• Experience of international payments clearings and the technology used to process payments
• Previous production support experience on bank payments and regulatory application (SWIFT, CIPS, CNAPS, Multibank, AML, ECDS, RCFE, SAFE BOP and NFRA etc.)
• Prefer candidate with good industry experience in the banking/finance industry
• Hands on project management experience will be an advantage