CS and Financial Services Representative Clark Site

Are you ready to make an impact? Join Infosys BPM as CS and Financial Services Representative in Clark and jumpstart your career!

Overview of the role but not limited to:

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization’s and client's SOPs thereby ensuring customer satisfaction

• Performs research or due diligence to resolve issues, educate clients, and promote client’s products and services; identify and offer new opportunities and solutions to meet customer needs as appropriate.

• Use and navigate multiple online applications with technical proficiency, maintain knowledge of financial/banking products and services and assist customers regarding these services and follow all company policies and procedures, regulatory and legal requirements in execution of the job duties.

• Meet program specific KPIs (Key Performance Indicators) and SLAs (Service Level Agreements) to ensure client satisfaction as part of employee performance evaluation

• Adhere to program specific processes, policies & procedures

• Perform assigned tasks and ad-hocs based on business need

Requirements:

• Graduate of any degree, undergrads are also encouraged to apply with compensatory BPO experience

• Excellent communication skills and must be fluent in speaking, writing & reading English

• With around 6 months to 1 year BPO experience or any customer facing work experience from any industry

• Fresh graduates and industry shifters are highly encouraged to apply

• With no issues and concerns reporting onsite 100%. Candidates who live nearby our offices will have better advantages

• With no issues and concerns working on night shifts, shifting schedules and split offs as necessary, working on holidays and weekends

• Teachable behavior and good business etiquette

Our office is located at BPO Tech Hub 2, SM City Clark, Angeles City, Pampanga

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.
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Education: Other graduate degree

Preferred skills: Domain(IBPO)->Customer Service->Inbound Customer Contact(Voice,E-Mail,Chat)-Customer Retention and Save,Domain(IBPO)->Customer Service->Inbound Customer Contact(Voice, E-Mail ,Chat)-Customer Relationship Mgmt