CISNGE - ServiceNow Architect - JL6

• Experience in running operations with ITIL processes / ITIL certified.

• Excellent Analytical and troubleshooting skill.

• Excellent in Verbal, written communication.

• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).

• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.

• Experienced in running operations following ITIL processes. · Experienced in writing RFPs solutions and presentations during client visits.

• Experience with leading a geographically separated customers and onshore/offshore teams

• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.

• Interface with key stakeholders and apply your technical proficiency across different stages of the Service Now Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.

• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.

• define, plan and develop solutions, frameworks, IPs etc. around Service Now and Service Management Domain.

• Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.

• Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

• Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural (in consultation with Architects) and design level of detail, technical solutions aligned with business problems.

• Experience designing and implementing client facing solutions leveraging involving Service Now.

• Experience of performance compliant design, sustainable solution architecture

• Experience implementing and integrating enterprise software applications.

• Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions

• Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.

• Design and develop Service Now data model to support process integrations

• Ability to understand Service Now lifecycle, multitask, time management skills

• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.

• Business analysis and requirements gathering abilities.

• Ability to learn technology quickly through instruction and self-training

• Practical experience with agile methodologies/tools

• Primary skills:Technology->Infra_Tool Administration-ITSM->Service Now,Technology->Infra_Tool Administration-ITSM->Service Now-HRSD,Technology->Infra_Tool Administration-ITSM->Service Now-ITBM,Technology->Infra_Tool Administration-ITSM->Service Now-ITOM

Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with Service Now platform for Global Customers Design Frameworks and Methodologies; Non-Functional Requirements Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM

Education: Master Of Science,Master Of Technology,Master of Business Administration,Bachelor Of Comp. Applications,Bachelor Of Science,Bachelor of Engineering,Bachelor Of Technology

Preferred skills: Technology->Infra_Tool Administration-ITSM->Service Now,Technology->Infra_Tool Administration-ITSM->Service Now-HRSD,Technology->Infra_Tool Administration-ITSM->Service Now-ITBM,Technology->Infra_Tool Administration-ITSM->Service Now-ITOM