Technical Support Associate Clark Site

Are you ready to make an impact? Join Infosys BPM as Technical Support Associate in Clark and jumpstart your career!

• Job Responsibilities

• Handles customer inquiries related to service issues, including Internet and Phone, through phone calls.

• Troubleshoot technical problems include but not limited to: Internet & Wi Fi connectivity issues, Phone/VoIP and work to resolve customer issues to satisfaction.

• Utilize and navigate in multiple systems & diagnostic tools to verify customer services, perform trouble isolation and repair of service.

• Provide excellent customer service and professionalism resolving customer issues and inquiries.

• Ability to accept and implement coachisng and feedback in order to achieve individual or team performance objectives.

• Educate and recommend products that enhance or resolve a customer’s issue.

• Handling of escalated issues and when to engage internal for field support teams for resolution.

• Job Specifications

• Graduate of any degree. Undergraduates are encouraged to apply with vast related experience.

• General knowledge of the telecommunication products and service offerings

• Must possess excellent customer service and interpersonal skills.

• Possess technical aptitude for performing technical tasks to resolve customer issues.

• Ability to work in a high intensity, fast-pace environment.

• Ability to work a flexible or rotating 24x7 shifts and possible split offs

• Ability to work independently or as a member of a team.

• Perform other duties as deemed necessary by management to support our customer.

Desired Skills:

• Good telephone communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to resolve customers’ complaints with a focus on quality.
• Technical experience in troubleshooting internet issues.
• Tech Savvy
• PC skills (Windows), 10-key and keyboarding skills.
  We would gladly accept all applications, but we DO NOT offer any roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off or pure non-voice. If any of the outlined instances may happen, this is based on internal business decision with certain requirements.

Our office is located at BPO Tech Hub 2, SM City Clark, Angeles City, Pampanga

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.
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Education: Other graduate degree

Preferred skills: Domain(IBPO)->Customer Service->Tech Support-ALL