Senior Administrator - Azure Active Directory

Job Summary

Managed Print Services (LRS) Technical Specialist (L2) The Managed Print Services (LRS) Technical Specialist (L2) is a senior technical role responsible for the stability, optimization, and operational management of enterprise print services across a global environment. The role provides advanced (L2) support for Managed Print Services, with strong expertise in LRS VPSX, backend print management tools, and multi‑vendor print ecosystems including HP and other OEM platforms. This position acts as a key escalation point for complex print‑related incidents, performing in‑depth troubleshooting, root cause analysis, and resolution across print queues, drivers, firmware, secure printing, and output management services. The role owns print configuration management, testing, certification, and deployment activities, ensuring reliable service delivery and minimal business disruption. In addition to operational support, the L2 specialist plays a critical role in print environment standardization, upgrades, and lifecycle management, including driver and firmware updates, portal and queue management, warranty coordination, consumables support alignment, and reporting. The role collaborates closely with vendors, internal infrastructure teams, and service leads, while maintaining technical documentation, knowledge articles, and configuration specifications to support continuous improvement and global service quality.

Key Responsibilities

• Manage in-scope Backend Print Management Tool • Provide information about installed print queue names to customer • Provision unmanaged printers to Customer printer portal & enroll for print queue management • Conduct adequate testing and certification • Provide Level 2 & 3 support • Provide Incident Resolution & Root Cause Analysis • Provide advice to Customer via Team lead on • Potential impact on enterprise architecture, infrastructure, business process, information requirements, specific applications • Potential impact on performance • Technical feasibility • Report on printing problems • Provide usage-based reporting • Provide technical assistance for Print Configuration Services • Develop and document detailed technical Specifications that define and support the build, test and deployment for Print Configurations • Review and approve standard Print Configuration Specifications • Implement and deploy Print Configuration for in-scope Hardware from a centralized management system • Conduct system-level and End-User testing of Print Configuration(s) to validate that they perform in accordance with the approved Specifications and can be deployed successfully • Managed Print Configuration testing results • Manage deployment efforts using formal project management tools, methodologies and standards • Manage and/or coordinate upgrades, patches and alerts • Create /update new knowledge articles for newly identified issues and their resolution. Qualification
• B-Tech or any equivalent bachelor’s degree

Skill Requirements

Print Configuration Management o Print Environment Monitoring o Print Environment Management • Print Firmware Management o Print Driver Management o LRS VPSX Queue for Special Print Unmanaged Printers o LRS Portal Management o OEM & 3rd Party Coordination o Output management LRS • Warranty Management o Label Printing Software Support • Consumables Management Support Coordination • LRS VPSX via AIX Unix • Global MPS Solution • Label and Bulk printing • Print font management • Secure Print • AIX, Linux • Oracle

Other Requirements

Fluent English