Senior Administrator - English, Italian, Microsoft Windows

Job Summary

Job Summary : Transition Coordinatory

Job Description : • Manage end-to-end Service Desk transitions in line with ITIL Service Transition practices\\r\\n• Coordinate transition activities between project teams, service desk operations, vendors, and stakeholders\\r\\n• Plan and track transition milestones, risks, dependencies, and deliverables\\r\\n• Ensure operational readiness including people, processes, tools, access, and documentation\\r\\n• Coordinate and validate knowledge transfer from project teams or outgoing providers\\r\\n• Ensure Incident, Request, Change, Problem, and Knowledge Management processes are documented and adopted\\r\\n• Validate ITSM tool configuration, SLAs, workflows, and reporting prior to BAU handover\\r\\n• Support service acceptance, go-live, and hypercare activities\\r\\n• Facilitate governance meetings, readiness reviews, and go/no-go decisions\\r\\n• Coordinate third-party and vendor integration into Service Desk operations\\r\\n• Identify and mitigate transition risks to minimize service disruption\\r\\n• Ensure service quality and SLA adherence post-transition\\r\\n• Capture lessons learned and drive continuous improvement initiatives\\r\\n• Provide complete transition and handover documentation\\r\\n

Key Responsibilities

Job Responsibilities : • Manage end-to-end Service Desk transitions in line with ITIL Service Transition practices\r\n• Coordinate transition activities between project teams, service desk operations, vendors, and stakeholders\r\n• Plan and track transition milestones, risks, dependencies, and deliverables\r\n• Ensure operational readiness including people, processes, tools, access, and documentation\r\n• Coordinate and validate knowledge transfer from project teams or outgoing providers\r\n• Ensure Incident, Request, Change, Problem, and Knowledge Management processes are documented and adopted\r\n• Validate ITSM tool configuration, SLAs, workflows, and reporting prior to BAU handover\r\n• Support service acceptance, go-live, and hypercare activities\r\n• Facilitate governance meetings, readiness reviews, and go/no-go decisions\r\n• Coordinate third-party and vendor integration into Service Desk operations\r\n• Identify and mitigate transition risks to minimize service disruption\r\n• Ensure service quality and SLA adherence post-transition\r\n• Capture lessons learned and drive continuous improvement initiatives\r\n• Provide complete transition and handover documentation\r\n

Skill Requirements

Skill Requirement : Service Desk Transition

Other Requirements

Other Requirement : Service Desk Italian