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HCL Technologies
HCL Technologies

HRSC Process Associate

RoleHR
LevelEntry
LocationColombo, Sri Lanka
WorkOn-site
TypeFull-time
Posted1 week ago
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About the role

Job Summary

To respond to customer queries and complete assigned transactions as per the defined SOP and SLA with supervision from team lead

Key Responsibilities

  1. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned

  2. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned

  3. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.

  4. To Effectively Respond To Customer Queries As Per The Defined Process /Sla And Involve Relevant Application Teams/Technical Teams Whenever Required.

  5. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance

  6. To Interact And Follow Up With Stake Holders/Technical Teams/Application Teams To Facilitate Closure Of In-Progress And Open Cases Flagged For Sla Non-Compliance

  7. To Escalate Unresolved Queries/Issues To The Next Level Of Support

  8. To Escalate Unresolved Queries/Issues To The Next Level Of Support

Skill Requirements

Other Requirements

Required skills

Customer support

Process operations

SLA compliance

Escalation handling

Communication

About HCL Technologies

Colombo

Headquarters