HCL Technologies
Analyst (Support & Operations)
RoleTech Support
LevelJunior
LocationHyderabad, India
WorkOn-site
TypeFull-time
Posted1 week ago
About the role
Job Summary
To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT).\r\n
Key Responsibilities
Analyst Help desk:
Skill Requirements
Analyst Help desk:
Other Requirements
NA
Required skills
Help desk
Customer support
Troubleshooting
About HCL Technologies
Hyderabad
Headquarters