Subject Matter Expert (Support&Ops)

Job Summary

Role Summary:

We are seeking a JAMF Subject Matter Expert (SME) with deep hands‑on experience in enterprise macOS device management using JAMF Pro. The role is responsible for designing, managing, and optimizing macOS device lifecycle, security, and compliance in a large‑scale enterprise environment. The JAMF SME will work closely with Endpoint Engineering, Security, Service Desk, and Infrastructure teams to ensure stable, secure, and scalable macOS operations.

Key Responsibilities

Manage end‑to‑end macOS device lifecycle using JAMF Pro, including enrollment, configuration, patching, and decommissioning Design and maintain Configuration Profiles for File Vault encryption, security controls, system settings, and compliance enforcement Implement and support Apple Business Manager (ABM)–based device provisioning and enterprise enrollment workflows Package, deploy, and maintain macOS applications using JAMF Policies and Self Service Patch Management & Compliance

Own JAMF Patch Management for macOS and third‑party applications to ensure security and OS compliance Ensure macOS endpoints meet enterprise security baselines and audit readiness requirements Monitor device compliance and proactively remediate gaps through policies and scripts

Security & Integration:

Integrate JAMF with Azure AD / Entra ID and related identity platforms where applicable Support endpoint security implementations including File Vault, endpoint protection tooling, and baseline enforcement Collaborate with Security teams on vulnerability, compliance, and audit initiatives Operations & Support

Provide L2/L3 support** for macOS endpoint incidents and requests via** Service Now

Troubleshoot device enrollment, application, and configuration issues across enterprise macOS fleets[ ](https: //hclo365-my.sharepoint.com/personal/mukesh_sa_hcltech_com/Documents/Microsoft%20Teams%20Chat%20Files/Job%20Description%20%e2%80%93%20SCCM%20%20Intune%20%20JAMF.txt?web=1&isSPOFile=1&xsdata=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%3D&sdata=bDhhUFM1QzhrdkVGVU40R083UFVkRW1BKzVGenl6NmNQU0lSQXpvTVdIND0%3D&ovuser=189de737-c93a-4f5a-8b68-6f4ca9941912%2Csrestha.roy%40hcltech.com)Support escalations from Service Desk and end‑user teams in global operations Documentation & Collaboration

Create and maintain technical documentation, SOPs, and knowledge articles for JAMF operations Work closely with Endpoint Engineering, Intune/SCCM teams, and Infrastructure teams to ensure consistent endpoint experience

Skill Requirements

Strong hands‑on expertise with JAMF Pro(Policies, Smart Groups, Patch Management, Self Service) Enterprise** macOS administration and troubleshooting** experience Experience with** Configuration Profiles**, application packaging, and OS updates Working knowledge of Bash scripting for automation and remediation

Other Requirements

Experience integrating JAMF with Microsoft Intune in co‑managed or hybrid environments Exposure to** Azure AD / Entra ID** and Conditional Access concepts Familiarity with endpoint security standards and audit frameworks