Retail Support Specialist - Retail Customer Care

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. At Apple, you’ll share in a commitment to excellence by delivering best in class customer service. We value integrity, personal accountability, teamwork, excellence, and innovation. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. Join Apple, and help us leave the world better than we found it!

In this role you will deliver excellent customer service by supporting a wide range of post-sales responsibilities for orders placed online and with our Apple retail stores. Responsibilities include order maintenance, problem resolution, customer service, and broad support for issues pertaining to shipping, billing, accounts, and order management. You will also innovate to improve the customer journey and increase efficiency.